REBEL ONE
Digital Marketing Automation System
Training Manual
Step 1: Getting Notified of New Reviews
When a new Google or Facebook review is posted, you will receive a notification by email (if enabled) or as an in-app notification on the desktop dashboard or Lead Connector mobile app.
The alert will only notify you of a new review. The AI reply is not included in the notification.
Step 2: Viewing the AI Suggested Response
Log in to your Go High Level account.
Go to Reputation > Reviews.
Find the new review that triggered the alert.
An AI Suggested Response will be displayed beneath the review.
Step 3: What to Expect from the Suggested Response
The AI response will:
Be written in a friendly and grateful tone.
Contain no more than five sentences.
Directly address the review without asking questions.
Exclude salutations such as “Sincerely” or “Best regards.”
Currently, suggestions are only provided for 5-star reviews.
Example of a suggestion:
“Thank you so much for your thoughtful review. We are thrilled to hear that you had such a positive experience with us. Your kind words mean a lot to our team and encourage us to continue providing great service.”
Step 4: Approve, Edit, or Post the Response
After reviewing the suggested reply, you can:
Approve and post it directly.
Edit the text before posting if you want to personalize the response.
Replace it with your own custom reply.
Once you post, the response will appear publicly on Google or Facebook under the review.
Summary
Alerts notify you when a new review arrives.
Suggested responses appear in Reputation > Reviews.
You can approve, edit, or replace the suggestion before posting.
This helps you reply quickly with a friendly and grateful response.
